Terms of Service

1. Acceptance of Terms

By accessing and using the Electricity Offers NZ website ("Website") and services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Website or services.

These Terms constitute a legally binding agreement between you and Electricity Offers NZ ("we," "our," or "us"). Please read them carefully.

2. About Our Service

Electricity Offers NZ operates as an electricity comparison service. We:

• Compare electricity plans and rates from various providers
• Provide information and recommendations about electricity providers
• Facilitate connections between consumers and electricity providers
• Offer educational resources and tools about electricity usage
• Provide unbiased reviews and analysis of electricity providers

Important: We are not an electricity provider. We do not supply electricity or make decisions about electricity connections. All electricity services are provided by the electricity retailers themselves, subject to their individual terms and conditions.

3. Eligibility and User Responsibilities

3.1 Eligibility

To use our services, you must:

• Be at least 18 years of age
• Be a New Zealand resident or have a valid NZ address
• Have the legal capacity to enter into binding agreements
• Provide accurate and complete information
• Not be prohibited from using our services under any applicable law

3.2 User Conduct

You agree to use our Website responsibly and not to:

• Provide false, misleading, or inaccurate information
• Use the service for any illegal or unauthorized purpose
• Attempt to gain unauthorized access to our systems or data
• Interfere with or disrupt the operation of our Website
• Use automated systems to access or scrape our Website
• Impersonate any person or entity
• Transmit viruses, malware, or other harmful code

4. Quote Process and Third-Party Services

4.1 Quote Requests

When you request quotes through our service:

• We will share your information with relevant electricity providers
• Providers may contact you directly to discuss their offerings
• Each provider has their own terms, conditions, and approval processes
• We do not guarantee any specific quotes, rates, or acceptance
• Final terms are determined solely by the electricity provider

4.2 Third-Party Relationships

Our website may contain links to third-party websites and services. We are not responsible for:

• The content, accuracy, or reliability of third-party websites
• The terms and conditions of electricity providers
• The quality or delivery of electricity services
• Billing disputes or customer service issues with providers
• Changes to provider rates, terms, or availability

5. Information Accuracy and Disclaimers

5.1 Information Sources

We strive to provide accurate and up-to-date information about electricity providers, rates, and plans. However:

• Information is subject to change without notice
• Rates and terms may vary based on individual circumstances
• We rely on information provided by electricity providers
• You should verify all details directly with providers before making decisions

5.2 No Financial Advice

The information and recommendations provided on our Website are general in nature and do not constitute financial or professional advice. You should:

• Consider your individual circumstances and needs
• Seek professional advice if needed
• Make your own informed decisions about electricity providers
• Read and understand all provider terms and conditions

6. Fees and Payments

6.1 Consumer Services

Our comparison service is free for consumers. We do not charge fees for:

• Using our comparison tools
• Requesting quotes from electricity providers
• Accessing information and educational resources
• Customer support and assistance

6.2 Provider Commissions

We may receive commissions or fees from electricity providers when you sign up for their services through our platform. These arrangements:

• Do not affect the rates or terms offered to you
• Do not influence our recommendations or comparisons
• Help us maintain our free service to consumers
• Are disclosed where required by law

7. Intellectual Property Rights

The Website and its content, including text, graphics, logos, images, software, and data compilations, are owned by Electricity Offers NZ and are protected by copyright, trademark, and other intellectual property laws.

You may not:

• Reproduce, distribute, or create derivative works without written permission
• Use our trademarks, logos, or brand names without authorization
• Copy or republish our content for commercial purposes
• Reverse engineer or attempt to extract source code from our Website

You may use our Website for personal, non-commercial purposes in accordance with these Terms.

8. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and disclosure of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

By using our services, you consent to the collection and use of your information as described in our Privacy Policy.

9. Limitation of Liability

9.1 Service Availability

We strive to maintain continuous Website availability but cannot guarantee uninterrupted service. We may suspend or modify the service for maintenance, updates, or other operational reasons.

9.2 Limitation of Damages

To the maximum extent permitted by New Zealand law, Electricity Offers NZ and its directors, employees, and affiliates shall not be liable for:

• Any direct, indirect, incidental, special, or consequential damages
• Loss of profits, data, business opportunities, or goodwill
• Actions or decisions of electricity providers
• Technical issues, errors, or Website downtime
• Inaccuracy of third-party information
• Any issues arising from your use of electricity services obtained through our platform

9.3 Consumer Guarantees

Nothing in these Terms excludes, restricts, or modifies any consumer rights under New Zealand consumer protection laws, including the Consumer Guarantees Act 1993 and Fair Trading Act 1986, where such exclusion would be illegal.

10. Indemnification

You agree to indemnify, defend, and hold harmless Electricity Offers NZ, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses arising from:

• Your use of our Website or services
• Your violation of these Terms
• Your violation of any third-party rights
• False or misleading information you provide
• Your interactions with electricity providers

11. Termination

We may terminate or suspend your access to our Website and services at any time, with or without notice, for any reason, including but not limited to:

• Breach of these Terms
• Fraudulent or illegal activity
• Abuse of our services or Website
• At our sole discretion

Upon termination, your right to use the Website ceases immediately. Provisions that by their nature should survive termination will remain in effect.

12. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective when posted on this page with an updated "Last updated" date. Material changes will be communicated through:

• Prominent notice on our Website
• Email notification (if you have provided your email address)
• Other appropriate means of communication

Your continued use of our Website after changes constitutes acceptance of the modified Terms.

13. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of New Zealand. Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the New Zealand courts.

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

14. Dispute Resolution

If you have a complaint or dispute:

1. Contact us first using the information below to try to resolve the matter
2. If unresolved, you may contact relevant consumer protection agencies
3. As a last resort, you may pursue legal action through New Zealand courts

We are committed to resolving disputes fairly and efficiently and will work with you in good faith to address any concerns.

15. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Electricity Offers NZ regarding your use of our Website and services. These Terms supersede all prior agreements, representations, and understandings.

16. Contact Information