Quick Take
Pros
- Flexible payment options - weekly, fortnightly, monthly
- Good Energy rewards program with exclusive discounts
- Strong 24/7 customer service and support
- Nationwide coverage across all regions
- Multiple plan options for homes and businesses
- Business electricity plans with custom pricing
- $200 welcome credit on fixed rate plans
- Smart home device integration
Cons
- Variable rates can fluctuate with market conditions
- Some plans require long-term commitment (24 months)
- Higher rates in certain regions compared to competitors
Key Features
Good Energy Rewards
Loyalty program offering discounts, special deals and priority customer service
Flexible Payment Options
Choose weekly, fortnightly or monthly payments to suit your budget
Smart Home Integration
Connect with smart home devices for energy monitoring and control
24/7 Customer Service
Round-the-clock support via phone, email and live chat
Business Solutions
Comprehensive electricity plans for small to large businesses
Mobile App
Manage your account, track usage and pay bills on the go
Available Plans
Freedom Plan
From $128/month
- No fixed term contract
- Flexible payment options
- Good Energy rewards
- Mobile app access
Sure Saver
From $125/month
- Fixed rates for 24 months
- $200 welcome credit
- Price protection guarantee
- Priority customer service
Basic Plan
From $135/month
- Standard variable rates
- Monthly billing
- Online account access
- No credit checks required
Business Plan
From $Custom/month
- Tailored business rates
- Dedicated account manager
- Flexible payment terms
- Usage monitoring tools
Rating Distribution
5 ★
65%
4 ★
20%
3 ★
10%
2 ★
3%
1 ★
2%
Customer Reviews
John Smith
Verified Customer
★★★★★
1 March 2025 Great service from Contact Energy. The rates are competitive and customer service is excellent.
Sarah Wilson
Verified Customer
★★★★
15 February 2025 Good overall experience. The online portal is easy to use and billing is straightforward.
Mike Brown
Verified Customer
★★★★★
1 February 2025 Switching was easy and I'm saving money each month. Very happy with the service.